Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. We are required by law to verify your ability to work lawfully in South Africa. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. co.uk in the UK), go to your Profile/ Manage Your Content and Devices/ Preferences/ Personal Document Settings. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. login to in your country (.com.au in Australia. Experience in a technical support process, especially for web enabled software products or servicesĪmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.Must be able to follow the process and document interactions as per requirements in clear and concise manner Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate Proficiency en MS Office package (Excel, Word) and HTML.Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers.Work on developing standard responses for common questions.Maintain and improve a knowledge base with unique publisher requests and their solutions. Work with publishers that their content has been removed.Remove content as they are identified by the KCQ team.Route issues and bugs that need engineering expertise to the development teams.Reprocess stuck books through the system.Process and Respond to emails and/or phone calls received from publishers in English and German.This is a unique opportunity to be a part of a revolutionary product that will change the way people read. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. The KDP Support Specialist will work towards ensuring all the concerns from the publishers are duly attended to such that the system works smoothly. The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store. Job summary Position Overview Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store.
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